Risk Thinking in ISO Quality Management System

Zhuang Yingying(China Classification Society)

Abstract

The importance of risk thinking is emphasized in the ISO quality management system. In order to do a good job in quality management, we should use risk thinking to do a good job in risk management, improve the level of quality management, and enhance customer satisfaction, so that enterprises can meet the international quality certification standards in the process of development, and have greater development space in the market. Therefore, this paper studies the risk thinking in the ISO quality management system, summarizes the concept of risk thinking in the ISO quality management system, analyzes the problems existing in the application of risk thinking in the ISO quality management system of Chinese enterprises, and puts forward some suggestions for improvement one by one. It is hoped that the analysis can promote Chinese enterprises to fully integrate risk-based thinking into quality management, calmly cope with risks and opportunities, and make customers more satisfied with their services and products.

Keywords

ISO quality management system; Risk thinking; Risk assessment; Risk identification

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DOI: http://dx.doi.org/10.26549/jfr.v5i1.6345